Frequently Asked Questions

Ethical hacking is authorized penetration testing where certified professionals legally test systems for vulnerabilities. Unlike malicious hacking, ethical hackers work with explicit permission to identify security weaknesses before criminals can exploit them. At Shield Hackers, all our services operate under authorized frameworks, fully compliant with Indian IT Act 2000.

Yes, ethical hacking is completely legal in India when performed with proper authorization. Our services operate under authorized penetration testing agreements and consent forms, making them fully compliant with the Information Technology Act 2000 and its amendments. We provide all clients with proper documentation including NDAs and consent forms before commencing any work.

Cyber security is the broader practice of protecting systems from attacks - including prevention, detection, and response. Ethical hacking is a subset focused on proactively finding vulnerabilities through authorized testing. Think of cyber security as defense and ethical hacking as controlled offense to test those defenses.

All our security professionals hold industry-recognized certifications including CEH (Certified Ethical Hacker), CISSP, OSCP, CompTIA Security+, and others. Our team includes professionals with backgrounds at major Indian tech companies and government security organizations.

We provide services across 35+ major Indian cities including all metro cities, tier-1, and tier-2 cities. Our services are available pan-India with local teams in Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, and more.

Standard phone hacking projects typically take 24-72 hours depending on the target device's security measures and the type of phone (Android/iPhone). Simple Android devices with minimal security can be accessed in as little as 6-12 hours. For urgent requests, we offer express service with 6-12 hour turnaround at additional cost.

Our ethical hacking services in India start from ₹15,000 for basic phone access to ₹2,50,000+ for comprehensive corporate security assessments. Prices vary based on target complexity, urgency, and scope. We offer flexible payment plans and provide free initial consultations to assess your specific requirements.

Our team can access most Android devices and iPhones with current security updates. Success depends on factors like device model, OS version, security settings, and whether two-factor authentication is enabled. We maintain a 97% success rate for standard smartphones.

Absolutely. We offer comprehensive corporate security services including penetration testing, vulnerability assessments, security audits, employee security training, and compliance testing. Our corporate clients include startups, SMEs, and large enterprises across India.

Yes, our team specializes in social media account recovery, email recovery, and platform account retrieval. We use official channels, platform-specific recovery procedures, and when necessary, identify how the account was compromised to prevent future breaches.

Absolutely. We follow strict confidentiality protocols with 256-bit encrypted communications, secure data storage, and automatic data purging after project completion. All team members sign binding NDAs and we never share client information with third parties. Your privacy is our highest priority.

Warning signs include unusual battery drain, increased data usage, slow performance, unknown apps, strange sounds during calls, overheating, unexpected texts, and activity when idle. Check your account's active sessions, app permissions, and data usage patterns. If multiple signs appear simultaneously, your phone may be compromised.

We offer a satisfaction guarantee. If we're unable to deliver the agreed scope within the specified timeframe, we either extend our efforts at no additional cost or provide a partial refund based on work completed. We discuss all possibilities and limitations upfront to ensure realistic expectations.

Yes, we provide round-the-clock support through WhatsApp, Telegram, and phone. Our team is available 24 hours, 7 days a week including holidays. For urgent security concerns, we have emergency response teams ready to assist immediately.

We accept multiple payment options including UPI (GPay, PhonePe, Paytm), bank transfers, cryptocurrency (BTC, USDT, ETH), and international payment methods. Payment plans are available for large projects. We never ask for full payment upfront - typical structure is 50% advance with balance on completion.

Yes, we provide comprehensive documentation including access logs, timestamps, screenshots of data retrieved, and detailed technical reports. All evidence is delivered securely through encrypted channels. Our reports are detailed enough to be used in legal proceedings if needed.

You can reach us via WhatsApp at +91-9876543210 (24/7), Telegram at the same number, email at contact@shieldhackers.com, or through our contact form. For urgent matters, WhatsApp is fastest. We respond within 30 minutes during business hours and within 2 hours for all other inquiries.